Terms and Conditions

Terms and Conditions – Caprice Website

The website is owned and operated by Caprice NDC Ltd, Company No. 515442515 (hereinafter: “the Company”).

Registered office: 1 Jabotinsky St., Ramat Gan, Israel.

The Company has been active in the jewelry industry since 1969 and operates a nationwide retail network under the Caprice brand.

This website allows users to browse collections of jewelry manufactured and marketed by the Company and to purchase selected items online.

Use of the website is permitted only after full acceptance of these terms. If you do not agree, please refrain from browsing or using its services.

Masculine language is used herein for convenience only and refers to all genders equally. Browsing the site and/or purchasing any product offered for sale constitutes acceptance of these terms.

The website is available for browsing and placing orders at all times. Temporary interruptions may occur due to maintenance or circumstances beyond the Company’s control.

Customer service is available Sunday to Thursday from 10:00–17:00, and on Fridays and holiday eves from 10:00–13:00. The Company reserves the right to change contact details and hours of operation at its discretion without prior notice.

1. Privacy and Data Security

The Company respects the privacy of users and acts in accordance with applicable law. Information provided by users or collected during website browsing, including contact details, purchase history, and site activity, may be stored and processed for the purpose of improving service, statistical analysis, personalization, and marketing, all subject to the Company’s Privacy Policy. The information is stored in a secure environment, and the Company implements reasonable measures for its protection.

For more information, refer to the Privacy Policy published on the website.

2. Intellectual Property

All website content, including texts, designs, images, and models, is the property of the Company.

No use may be made of any content without prior written consent from the Company.

It is forbidden to copy, reproduce, duplicate, create derivative works, alter, adapt, distribute, publish, perform, transmit, make publicly available, sell, or engage in any other such activity with website content without the Company’s express written permission.

3. Use of the Website

Use of the website is permitted for users aged 18 and above only.

The Company may block or restrict access at its discretion.

Displaying products on the website does not constitute a recommendation or encouragement to purchase, and the Company bears no responsibility for the use of the products.

Prices on the website may not match prices on other platforms such as social networks or physical stores. The binding price is the one listed on the website at the time of purchase.

4. Cookies and Promotional Mailings

The website uses cookies and similar technologies to improve service, tailor the user experience, and for operational and marketing data collection.

Cookie usage preferences can be managed via browser settings.

Marketing mailings will only be sent after receiving user consent and can be canceled at any time.

5. Prices, Promotions, and Discounts

The Company may run promotions, offer benefits and discounts, and terminate them at its sole discretion without user claims.

The Company may issue coupons or codes for website purchases only. Promotions may not be combined.

6. Illustrations and Accuracy of Website Information

Images on the website are for illustrative purposes only.

Actual products may vary from those shown in images.

Most products can be viewed at the Company’s stores.

7. Updates, Errors, and Clarifications

The Company may update website content, pricing, and other information at any time.

Typos, inaccuracies, or stock shortages may occur.

The Company reserves the right to correct errors or cancel orders, even post-confirmation.

8. Placing Orders

Orders can be placed through the website or by contacting customer service.

An order will only be confirmed after full payment is received and an invoice is issued.

9. Order Errors

If an order is placed and an error is found regarding the item, pricing, or availability, the Company reserves the right to cancel the transaction and refund the customer.

10. Payment Methods

Payment on the website can be made using credit card, BIT, Google Pay, or Apple Pay.

Cash, checks, or previous credits cannot be used on the website.

Changes or cancellations must be handled through customer service only.

11. Delivery and Shipping

Delivery time: up to 14 days from the order confirmation date.

Delivery is free, either to the customer’s address or via self-collection by prior arrangement.

Shipping services are provided by third-party entities outside the Company’s control or responsibility. The Company is not liable for any damage caused by shipping providers, including negligence.

12. Exchanges, Credits, and Cancellations

Items may be exchanged within 14 days if unused and in original packaging.

An original invoice must be presented.

Store credit is valid for up to 6 months.

Customers are responsible for returning items at their own expense.

Transaction cancellation shall be made in accordance with the Consumer Protection (Cancellation of a Transaction) Regulations, 2010, and the Consumer Protection Law, 1981.

The cancellation fee is 5% or 100 NIS – whichever is lower.

Custom-made jewelry created according to the customer’s request is not eligible for return or cancellation.

13. Product Warranty

The Company provides a one-year warranty from the date of purchase in the following cases:

  • Manufacturing defects in the jewelry metal.
  • Replacement of small diamonds (up to 0.05 ct) that fell or were lost.
  • Re-setting of a central diamond that fell, provided it was not lost.

    The warranty does not apply to unreasonable use, damage due to improper handling, exposure to harmful materials, or repairs performed by unauthorized persons.

The Company is not responsible for the loss or damage of the central diamond. Customers are advised to consider appropriate jewelry insurance.

The Company will continue to offer service and assistance beyond the warranty period.

14. Limitation of Liability

The Company and/or anyone acting on its behalf shall not be liable for any direct or indirect damage caused to users or third parties as a result of reliance on this policy, or from the use, storage, processing, or transfer of personal information, subject to the Company taking reasonable steps.

15. External Links

The website may include links to third-party websites.

The Company is not responsible for the content, terms of use, or privacy policies of those sites.

Browsing external websites is at the user’s sole responsibility.

16. Prohibited Use of the Website

It is forbidden to make unlawful use of the website, to harm, disrupt, or overload its operation.

The Company will act in accordance with the law against unauthorized or unlawful use of the website.

17. Governing Law and Jurisdiction

These Terms and Conditions shall be governed exclusively by the laws of the State of Israel.

The competent courts in Tel Aviv–Jaffa shall have exclusive jurisdiction in any dispute related to this policy.

18. General Provisions

These Terms constitute the complete agreement between the user and the Company.

Any prior commitment or publication, whether oral or written, not included herein shall be null and void.

Failure to enforce any right by the Company shall not be considered a waiver.

Notices shall be sent by registered mail and shall be considered received within three business days.