All articles
Frequently asked question!
Hi, How can I help you? Search for your answer in these categories
Is ordering on the Caprice website easy?
Is ordering on the Caprice website easy?
Caprice.co.il is a secure website and ordering is simple. Just locate the item(s) you would like to add to your shopping bag and click “Add to Cart”. Step-by-step directions will then guide you through the check-out process to complete the transaction. Orders will never be placed until you provide credit card information during the final step. You may choose to call us over the phone and we will gladly assist you with your purchase. You can reach us at +972-3-7513317.
How can I pay for my purchase?
How can I pay for my purchase?
All major credit cards are accepted by Caprice.co.il. Please contact Customer Service should you wish to use an alternate payment method. +972-3-7513317
Does Caprice collect sales tax?
Does Caprice collect sales tax?
Purchases may be subject to use tax unless specifically exempt from taxation. Your State may require you to report purchases on use or individual income tax returns and remit payment, in instances when Caprice NDC Ltd does not collect sales tax. Specific forms and instructions regarding remittance of sales tax may be found on your State’s website. Customers shall bear responsibility for compliance with applicable laws and regulations regarding payment of all use taxes, duties and other taxes and the declaration of goods in their State or country of residence.
How will my order be shipped?
How will my order be shipped?
Caprice offers fully insured shipping and returns through UPS, FedEx and DHL. Please consult your local tax authority to determine any import duties and/or VAT due in your country. Caprice is not liable for duties, VAT, taxes or surcharges levied by the customer’s country.
How are shipping costs calculated?
How are shipping costs calculated?
Shipping is complimentary on all online orders.
Will I receive tracking information?
Will I receive tracking information?
Yes — tracking details are emailed to you upon shipment of your order.
What if my item needs to be repaired?
What if my item needs to be repaired?
Although we do not anticipate this issue, we will be glad to repair your item. Please contact Customer Service at +972-3-7513317
Is gift wrapping available?
Is gift wrapping available?
Our signature Caprice box and bag conceal each piece until the moment of surprise. During checkout you may add a special message to arrive with your order, enclosed in a white envelope. If you prefer not to write a message, one blank card per gift is included.
What is Caprice’s stance on conflict (“blood”) diamonds?
What is Caprice’s stance on conflict (“blood”) diamonds?
Diamonds that are produced in areas controlled by rebel forces, which are opposed to internationally recognized governments, are known as “Blood Diamonds” or “Conflict Diamonds.” Rebels sell these stones and use the profits to purchase arms or fund military actions. Caprice NDC Ltd. is a firm believer in the Kimberley Process Certification Scheme (KPCS). We guarantee Caprice only utilizes 100% conflict-free diamonds.
Are Caprice diamonds certified?
Are Caprice diamonds certified?
GIA certifies the majority of our stones.
Will the GIA certificate be included with my jewelry?
Will the GIA certificate be included with my jewelry?
Yes — our GIA-certified diamonds and jewelry are delivered with their respective certificates.
Is your full inventory shown online?
Is your full inventory shown online?
Caprice holds a large inventory that is too extensive to display online in full. If you cannot find your dream piece, please contact us — we have many more options.
Is a diamond I saw on the website still available?
Is a diamond I saw on the website still available?
Our website is continually updated, so every piece of finely crafted jewelry shown is available.
What if I don’t know my ring size?
What if I don’t know my ring size?
We have included a convenient ring sizing chart on our website — see our Size Guide.
Can I see the jewelry in person?
Can I see the jewelry in person?
We would love to welcome you to one of our showrooms in Ramat Gan, the Dead Sea and Tiberias. View our showrooms.